Frequently Asked Questions
Everything you need to know about Lash Cosmetics™ beauty and delivery.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the United States. International orders may take 7-14 business days depending on the destination and customs processing.
Are Lash Cosmetics™ products cruelty-free?
Yes, we are proud to be 100% cruelty-free. We do not test our products or ingredients on animals, nor do we work with manufacturers that do.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return unopened products for a full refund or exchange.
Can I wear your mascara with eyelash extensions?
Our water-based formulas are safe for use with extensions. However, we recommend avoiding oil-based removers to ensure the longevity of your extension adhesive.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.